FAQ

What is Twangoo.com?

Each day, Twangoo.com features an irresistible deal on the best stuff to do, see, eat, and buy in your city. By promising businesses a minimum number of customers, we get discounts you won't find anywhere else. We call it "collective buying power!"

 

Do I have to sign up a group of people I know to get the deal?

Not really - our thousands of Twangoo fans make up a big enough group. However, if you like a deal, maybe your friends will like it too… So, spread the news to your friends through Facebook, Twitter, emails… so we can reach the minimum number quickly and secure the deal.

 

I like today's deal - how do I get it?

Just click "BUY" before the offer ends. If the minimum number of people signs up, we'll charge your card and send you a link to print your voucher (the “Twangoo”!). If not enough people join, no one gets it (and you won't be charged), so invite your friends to make sure you get the deal!

 

What happens if the deal doesn't reach its required minimum number of purchasers?

If not enough people sign up, then the deal is cancelled, and you won't be charged. Better luck next time! So if you really want the Twangoo, be sure to either beg or threaten your friends.

 

Do I need to use my Twangoo the same day I buy it?

No. Many Twangoos have an expiration date, but you never have to use them on the date of purchase.

 

I bought a Twangoo - how do I use it?

Once you're charged, you'll receive an email with a link to sign in and print your Twangoo. The Twangoo has redemption instructions and a map right on it!

 

Can I buy a Twangoo as a gift for someone else?

Yes. We communicate with all our partners that Twangoos can be gifted, and unless the Fine Print specifically states otherwise, gift away! To have us send them the gift, select the gift option at checkout.

 

If I don't use the full value of the Twangoo in one visit, can I use the remainder later?

No. Unless otherwise stated you do not receive store credit or cash back for whatever you don't use. Bring a friend - share a little!

 

Can I combine my Twangoo with other offers or specials?

No... not unless the Twangoo specifically states otherwise.

 

Am I billed as soon as I join a deal?

No - you are only charged if the Twangoos are issued i.e. the deal has reached the required minimum number of buyers.

 

Is Twangoo safe?

Extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers.

 

Can I return a Twangoo?

No… once you have confirmed your purchase and the minimum number of buyers is reached, your order will be deemed final.

 

What happens if my Twangoo expires?

The Twangoo loses its value and you missed a great opportunity to enjoy a memorable experience.

 

What if the business for my Twangoo closes down?

If anything happens that makes it impossible for you to redeem your Twangoo, we'll make sure you get your money back.

 

How can I get my business on Twangoo?

Please send us an email at partners@twangoo.com and we will contact you shortly to follow up.

 

Why do you only feature one deal a day? I want more Twangoos!

When you're looking for stuff to do, choice can be overwhelming. We focus on one great thing each day and offer it at an unbeatable price to make things simple for you. Hang out with Twangoo for a week, and you'll find something that's impossible to refuse.

 

Where did you get the name "Twangoo?"

Twangoo is coming from the Chinese Tuankuo (團購), which means “collective buying power”.

 

When will Twangoo be in my city?

Hopefully soon - we're growing fast. If you'd like to help us launch Twangoo in your city, feel free to email us at support@twangoo.com

 

Who are you guys?

We are a joint venture between a French company doing the same business in Europe and an entrepreneur based in Hong Kong for more than 10 years.

 

Where is Twangoo based?

Twangoo is headquartered in Hong Kong.

Customer Service

Need help?

Any questions, contact us at support(at)twangoo.com.
We will answer within minutes.

Get Your Business On Twangoo

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